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DigiHut’s team executed the integration project with precision and efficiency. We worked diligently to configure webhooks that transmitted delivery status updates in real-time, ensuring customers received accurate information about their orders. The middleware developed by DigiHut facilitated the smooth transfer of orders to KFC’s geographic teams, enabling them to optimize delivery performance and enhance customer satisfaction.
The integration of KFC’s online ordering system into Skedadel’s fleet management platform yielded significant results:
DigiHut, a technology solutions provider specializing in digital integration services, collaborated with KFC to integrate their online ordering system into Skedadel’s fleet management platform. This strategic partnership aimed to enhance KFC’s delivery operations by providing real-time delivery status updates to customers and optimizing performance through efficient order management.
KFC faced challenges in effectively managing their delivery fleet and providing accurate delivery status updates to customers. Their existing system lacked integration capabilities, leading to operational inefficiencies and potential customer dissatisfaction. Skedadel’s fleet management platform offered a solution, but seamless integration with KFC’s online ordering system was required.
DigiHut’s team collaborated closely with KFC’s development team to gather necessary information for API payload mapping. This involved understanding KFC’s delivery status requirements and configuring webhooks to transmit real-time updates to KFC’s website and mobile app. Additionally, DigiHut developed middleware to facilitate the seamless transfer of orders to KFC’s geographic teams, enabling them to optimize delivery routes and schedules.
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